Shipping & Returns Policy

Shipping Policy

We ship orders as quickly as possible from our facility in Hildale, Utah.

Most orders are processed during normal business hours, Monday through Friday, excluding holidays. Processing times may vary during peak seasons, promotions, or high-volume periods.

Once your order ships, you will receive tracking information by email. Delivery times depend on the shipping method selected at checkout and the carrier’s transit schedule.

Please make sure your shipping address is correct before placing your order. Sticker Burr Roller is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

If your package is lost, delayed, or damaged in transit, please contact us so we can help review the shipment and determine the next best step.

Customer Support
Email: customersupport@stickerburrroller.com
Phone: 1-435-383-4377

Returns Policy

We want you to be confident in your purchase. If you need to request a return, eligible items may be returned within 30 days of purchase.

To qualify for a return, the item must be returned in acceptable condition and include all original parts and components. Items that are damaged, heavily used, missing parts, or returned in poor condition may receive a reduced refund or may not qualify for a refund.

Returns must be requested through our customer support team before sending the item back.

Return Shipping Cost

Return shipping is deducted from your refund at actual carrier cost — we don't mark it up. Small parts and accessories typically cost around $10 to return. Full-size rollers, pull-behind units, and combo kits ship freight or oversized parcel, so their actual return cost is higher — typically $70–$150 depending on your location and the item, matching what it costs us to ship the same item to you.

We'll always confirm the exact return shipping cost with you before your return is finalized, so there are no surprises.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Restocking Fee

A 10% restocking fee applies to approved returns.

This fee helps cover inspection, handling, repackaging, and restocking costs. The restocking fee is calculated based on the item price and will be deducted from the refund amount.

Final Sale Items

The following items are final sale and are not eligible for return:

Refurbished / Used items

Final sale items cannot be returned, refunded, or exchanged unless required by law or unless the item arrives defective due to an error on our part.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.

Refunds may be reduced by:

  • Return shipping cost (actual carrier rate)
  • Restocking fee
  • Missing parts
  • Damage or excessive wear
  • Non-refundable original shipping charges

Exchanges and Replacements

If you received the wrong item, a defective item, or an item damaged during shipment, please contact us right away. We will review the issue and help determine whether a replacement, repair, exchange, or refund is appropriate.

Photos may be requested to help process damaged, defective, or incorrect item claims.

Amazon Orders

If your order was placed through Amazon, the return must be handled according to Amazon’s return process and policies. Please start the return through your Amazon account.

How to Start a Return

To request a return, contact us with your order number and the reason for the return.

Sticker Burr Roller Customer Support
Email: customersupport@stickerburrroller.com
Phone: 1-435-383-4377

Please do not send items back without contacting us first. Unauthorized returns may be delayed or rejected.